Frequently Asked Questions
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Do you need a doctor’s referral to see a physiotherapist?
No – you do not need a doctor’s referral to see a Physiotherapist. The only time you need a referral is if you want to claim the cost of your treatment through Workcover (i.e. you injured yourself at work), Veteran’s Affairs, Medicare (you need an Enhanced Primary Care Plan) or 3rd Party Insurance (i.e. a car accident insurance claim).
How do I pay for my treatment?
For your convenience we provide the HICAPS system for on-the-spot processing of private health fund rebates (if you are covered for physiotherapy by your health fund you just swipe your health fund card, your rebate is processed automatically and you only have to pay the difference). Payment is required at the time of treatment and we accept cash, MasterCard, Visa and EFTPOS. If your treatment costs are being claimed through Workcover, Medicare EPC or Veterans Affairs then once the appropriate paperwork is in place there is no cost to you.
What if I am running late or cannot make my appointment?
If you are running late then please call our clinic to let them know so the physiotherapist can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day. If you are unable to attend your appointment then we require at least 12 hours notice otherwise a $35 cancellation fee will be charged. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
What if I am a WorkCover, Department of Veterans Affairs or EPC (Medicare) patient?
We accept payment directly from WorkCover, Veterans Affairs and Medicare. For each of these you need to have a referral from your nominated treating doctor and all necessary paperwork from your employer or the insurance company. With Medicare the access to physiotherapy is strictly limited and your GP must confirm that you are eligible and fill out the appropriate paperwork before treatment can be started. Once all of your paperwork is in place then we are able to deal directly with these organisations and there is no cost to you.
What should I wear to my first visit? Will I have to undress?
Comfortable clothing is recommended for your treatment sessions and we also provide gowns & towels whenever needed. This allows access to your injured area for effective assessment and treatment. Your modesty and privacy are extremely important to us and are fully protected at all times.
I am injured and won’t be able to walk up stairs is there adequate provisions for the less mobile at your premises?
We are located on the first level of our building, there are no stairs needed to get to your treatment room. When in the North side of the shopping centre you can take any lift up to level 1 to access our service. If you are too immobile to attend the clinic please consider our home visit service.
Is there parking available on premises?
Yes, there is plenty of parking within the shopping centre and the closest parking lot is level 1 lower (grey level, not to be confused with grey level mezzanine) the door on the north side of the carpark is right next to the entrance to the medical centre where we are located. You will see signs pointing towards medical centre within the carpark.
My relative cannot speak English, I would like to attend the treatment session with them in order to translate, is this ok?
Of course this is ok, we welcome the support of family members as this aids in the healing process. We have plenty of chairs in the treatment room for you to be able to sit comfortably whilst your relative is being treated.