Question 1

How will the Physiotherapist know what is wrong with me?

Answer

All of our Physiotherapist have a wealth of experience and are brilliant practitioners. They will use the information you have provided to reach a diagnosis. The majority of the information we need is from what you say.

Question 2

How will these sessions help my injury?

Answer

We will have a better knowledge of your environment, which will allow us to tailor advice to help with the recovery of you condition. Physiotherapy is an evidence based practice and we know from many studies that understanding your condition is a major factor reducing pain. Furthermore exercises are absolutely essential to the recovery of any injury. We also believe that this approach empowers you as the patient.

Question 3

Will I need specialist equipment? and What do I need to wear?

Answer

You won't need any specialist equipment. You need to have a valid email address so that we can send you a link to your PhysiApp Consultation. All you will need is smart phone, ipad/laptop or desktop with front camera, you may need to download the app (iphone/andriod) first and you may need to use a stand to support device. In regards to clothes, Ideally, you want to be wearing loose clothing (something flexible & lightweight.)

Question 4

How long will the consultation last?

Answer

The Initial Physio Consultation will take 30 minutes from the start of Video Connection. A Subsequent Physio consultation will take 20 minutes from the start of Video Connection.

Question 5

How much does consultation cost?

Answer

The Initial Physio Consultation will cost $70. The Subsequent Physio consultation will will cost $50. Please note that payment for your consultation is to be paid prior to the start of the session. This can be done via Credit card when booking online or over the phone.

Question 6

Are Telehealth Consultations Private Health Funds and Medicare rebatable?

Answer

Insurance companies are starting to provide rebates for online health consultations in some circumstances. Ask your private health insurance provider if they are happy to provide rebates for online physiotherapy consultations.

Question 7

How do I make an Telehealth Appointment?

Answer

Simply call reception on 02 8068 6776 or book online. Once booked, you will receive an email with information regarding the appointment. At the consultation time the Physiotherapist will video call you on PhysiApp. Don't worry, all you have to do is click on the link to join a secure chat. The video is encrypted at each end too, so it's super-secure! The session will begin with a patient history, where we will discuss your issue and will include some self performed physical assessments (under the direction of the physiotherapist). Once a diagnosis has been established, we will develop a treatment plan for you. The physiotherapist will then go through your treatment plan and guide you through your exercise program. All subsequent consultations will follow a similar model until you're fully recovered. While it does not replace our hands-on physiotherapy treatment we will do the very best we can to provide you with the best treatment.

Question 8

What is a Telehealth Consultation?

Answer

These online appointments are essentially a normal physiotherapy consultation but over a secure video connection using your laptop, tablet or smartphone. Your Physiotherapist will be able to assess and diagnose your issue and provide you with education, advice and prescribe the appropriate self management and exercises to help your recovery.

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Frequently asked questions